Purrso Support

Q: Is my financial data private and secure?

A: Absolutely. Your privacy is our top priority. All your data, including receipt images and extracted financial information, is processed and stored exclusively on your personal device. It is never uploaded to any external servers. If you choose to enable iCloud backup, your data is stored securely in your personal iCloud account, protected by Apple's robust security measures.

Q: How do I back up my data?

A: purrso supports iCloud backup to keep your data safe. To enable it, please go to your device's Settings > [Your Name] > iCloud > Show All, and ensure that purrso is toggled on. This allows you to easily restore your data when you set up a new device.

Q: The text recognition (OCR) made a mistake. How can I fix it?

A: While our OCR technology is highly advanced, its accuracy can be affected by the receipt's condition, unique fonts, or the lighting during the scan. If you notice a mistake, you can simply tap on any field (like the total, merchant name, or date) on the review screen to manually edit the information before saving.

For best results, place your receipt on a flat, contrasting surface in a well-lit area and hold your device steady to avoid blur.

Q: How can I report a bug or suggest a new feature?

A: We'd love to hear your ideas! Please send any bug reports or feature suggestions directly to our support email: [email protected]. We appreciate your help in making purrso even better.